Right of withdrawal
For consumers in the European Union and the United Kingdom.
Last updated: November 9, 2026
Just want to stop Pro from renewing? That's different from withdrawing. You can cancel at any time on the Cancel subscription page, and Pro stays on until the end of the period you paid for.
Widget Friends Pro (subscription)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day the contract is concluded, which is the day you subscribe.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement, for example an email to [CONTACT EMAIL, e.g. hello@yourdomain.com] or a letter to:
[YOUR FULL LEGAL NAME OR COMPANY NAME][STREET AND NUMBER]
[POSTCODE AND CITY]
Switzerland
You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your message before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay, and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
At checkout you asked us to start Pro during the withdrawal period. You will therefore pay us an amount in proportion to what was provided until you told us that you withdraw, compared with the full coverage of the contract. We deduct this amount from the refund. Pro ends when we receive your withdrawal.
Coin packs
Coins are digital content that is not supplied on a tangible medium. You normally have a right of withdrawal within 14 days of purchase, as described above.
Early expiry of the right of withdrawal: at checkout you expressly agree that we credit the coins to your account immediately, before the withdrawal period ends, and you acknowledge that you thereby lose your right of withdrawal. Your right of withdrawal therefore expires as soon as the coins are credited to your account. We confirm your consent and acknowledgement in the purchase confirmation email.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: [YOUR FULL LEGAL NAME OR COMPANY NAME], [STREET AND NUMBER], [POSTCODE AND CITY], Switzerland, email: [CONTACT EMAIL, e.g. hello@yourdomain.com]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service / digital content (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Email address of the Widget Friends account:
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
Outside the EU and the UK
Swiss and US law don't give a general right of withdrawal for online purchases. If something went wrong with a purchase, write to [CONTACT EMAIL, e.g. hello@yourdomain.com] and we will look for a fair solution. Your statutory rights are not affected. See also section 7 of the Terms of service.